Privacy policy

What this policy is for

This Policy explains how we collect, use and disclose information about you. By using your information, we can provide the product or service you’ve asked for. The use of your information helps us understand what your needs and interests are, provide personalised content and match the most relevant adverts and services for you.

Your consent

By completing our registration forms (for example through our websites or mobile applications (“apps”), or by the continued use of our services), you consent to the use of your personal information in accordance with this Policy. This includes any sensitive personal information that you may provide, such as details of any medical conditions that you may mention in a forum post or in an email to us in relation to a campaign.

Collection of information

Registration, forums, apps and your dealings with us

We collect information about you when you provide it to us. For example, when you fill out our online forms, subscribe to one of our titles, respond to one of our promotions, enquire about our products and services or participate in a reader forum (which could be online through our websites or our apps), by telephone or in person, or on paper. If you telephone us or if we call you, the call may be recorded for quality, training and management purposes. We may also record customer enquiries via online chat for the same purposes.

Information from devices

We also collect information indirectly from you, from the device you may be using when you interact with one of our websites or use our apps. This can include your geographic location, which for example may be required to provide services to you that have copyright restrictions. We may also collect information from cookies placed on your computer or your device. See our Cookie Policy for more information about our use of cookies.